Return & Refund Policy

At Pet Bello, we value customer satisfaction and stand by the quality of our pet accessories. If you are not completely satisfied with your purchase, you may return it within 7 days of receiving your order.

1. Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Used or damaged items.
Personalized or custom-made products.
Clearance or final sale items.

3. Return Process

To initiate a return, contact us at buycool41@gmail.com with your order details.
We will provide a return shipping address and instructions.
The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you received a damaged or incorrect item, we will offer a free replacement or a full refund.
Contact us within 7 days to request an exchange.

6. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: buycool41@gmail.com
📞 Phone: +1 720-646-6027